Customer complaint
What the customer noticed
Before a camping trip, the owner reported that the Kwikee entry steps would neither extend nor retract. The through-frame kitchen slide-out would move only a foot or two in either direction before stopping.
Diagnostic findings
What inspection and testing revealed
An electronic step tester showed power to the steps and a responding controller, but no motor movement through the harness. The motor ran when powered directly, pointing to a poor motor-to-controller connection. For the slide-out, the owner had installed two automotive starting batteries; inadequate power under load was suspected but not confirmed.
Work performed or recommended
What Sunset did or recommended
Cleaned and reconnected the step motor-to-controller harness. The Kwikee steps resumed normal operation. Discussed the slide-out power concern with the owner; he planned to replace the batteries himself and report back.
Outcome and next step
Where the service call stands
The entry-step repair was completed and the steps worked again. The slide-out issue remains a follow-up item pending the owner’s battery replacement and update; its cause has not yet been confirmed.