Customer complaint
What the customer noticed
A traveler passing through Johnson City could not safely unhitch his Airstream because the power tongue jack had failed. He also reported a small water leak beneath the kitchen sink.
Diagnostic findings
What inspection and testing revealed
The tongue jack had failed and required replacement. Inspection of the sink plumbing found that a cone seal was missing from the connection, allowing water to leak beneath the sink.
Work performed or recommended
What Sunset did or recommended
Sunset Mobile RV Repair met the traveler at a convenient location just off the highway, removed the failed power tongue jack and installed the customer’s replacement. Keith then installed the correct cone seal carried on the service truck and tested the sink connection for leaks.
Outcome and next step
Where the service call stands
The new tongue jack operated correctly, the kitchen-sink leak was repaired, and the customer was able to continue traveling with both problems resolved.