Customer complaint
What the customer noticed
The Furrion air-conditioning system suddenly stopped working while the customer was staying at Shadrack Campground in Bristol.
Diagnostic findings
What inspection and testing revealed
Testing found a burned relay and a damaged circuit board inside the Furrion air-conditioner control box.
Work performed or recommended
What Sunset did or recommended
Sunset documented the failure for the customer's extended-warranty claim, expedited the claim process, returned with the approved replacement parts, and installed a new Furrion air-conditioner control box.
Outcome and next step
Where the service call stands
Full cooling operation was restored and the customer's RV was comfortable again.